Council Tax/Business Rates - You said, we did

Our aim is to provide the best service possible to tax payers in East Hampshire.

We listen!  Your feedback is very valuable to help us make changes to improve our customers' experiences.

Here are some suggestions from our Satisfaction Surveys and Customer Comments System (comments received by email, phone and through the website) and what we did about them.

Comments

Service Improvement Suggestions

I would expect a reply to an email enquiry within a day.

• The Revenues Team have a standard of 3 working days to reply to email enquiries. We will review this standard to see if we can match customer’s expectations. This will be informed by the overall results of the survey. - Update - 95% of our surveyed customers were satisfied - so currently we have no plans to change.

Several customers raised the issue of extended opening hours, either on a Saturday morning or an evening or two on week days.

• This has been passed to the Customer Services Manger for further investigation.

Can you included information about Carers on your website?

• We have now included a web page containing Carer information, application form and a links to other useful information.

When taking the E-billing (paperless Bill) option, why not offer a discount or a donation to charity option.

• This has been passed to the Business Director, Bill Price.

Why don’t you give customers pre-paid envelopes so they can send their payment with free postage?

• The cost would be prohibitive and the Council encourages cheaper ways for customers to pay i.e. Direct Debit

Could the relief explanation notes (Business Rates) be included with the relief form for reference?

• We will review the documentation that accompanies relief forms.

If you have a comment, service improvement suggestion or complaint, please email revenues@easthants.gov.uk